How to Reset Your Password
If you have forgotten your Professional Area login credentials, don't worry. To recover them, simply contact our team or the sales representative assigned to your area.
Introduction
Before you begin, make sure you have:
- The email address you used to register.
- Access to your email account.
- A device with an Internet connection.
Requirements
If you have forgotten your username and/or password, you can request new credentials in any of the following ways:
- By sending an email to info@souvenirsimportexport.com.
- By contacting the sales representative assigned to your area directly.
Step 1: Contact us
To ensure account security, we may ask you for some details to verify your identity before providing you with new login credentials.
Step 2: Request verification
Once your request has been verified, you will receive your new credentials through the appropriate channel. You will then be able to access the Professional Area again.
Step 3: Receiving your new credentials
Access the Professional Area using the credentials provided to you.
Step 4: Log in
If you experience any issues during the process:
- Make sure you are using the email address you registered with.
- If you do not receive a response within a reasonable timeframe, please check your spam folder.
- If the issue persists, please contact info@souvenirsimportexport.com or your assigned sales representative.
Troubleshooting
Once you have received your new credentials, you will be able to access the Professional Area again as usual. If you need any further assistance, our team will be happy to help you.
